FNB launches zero-rated Secure Call on its app to boost customer safety

In a pioneering transfer aimed toward additional bolstering the safety of buyer interactions, FNB has launched Safe Name on the FNB App to permit its prospects to make safer voice calls to its customer support areas. That is along with its current Safe Chat characteristic, which was launched a couple of years in the past and permits prospects to make use of chat performance for inquiries.

Safe Name makes use of Voice over Web Protocol (VoIP), which lets you make voice calls utilizing the Web. FNB has zero-rated Safe Name with main community operators, that means prospects won’t use their very own information when making calls. This characteristic is particularly necessary contemplating fraud modus operandi equivalent to ‘Vishing’ (phishing through voice), wherein customers are duped by fraudsters posing as officers of monetary establishments to get private info equivalent to their username, password, and PIN. FNB reminds prospects that it’s going to by no means request such delicate info, and this new Safe Name characteristic is one more approach it protects prospects.

Jacques Celliers, FNB CEO, says, “Safe buyer interactions are integral to our technique to construct a trusted digital platform. Our intention is to provide our prospects the consolation of realizing that they’re speaking with the appropriate establishment with out the vulnerability that’s typically related to off-platform communication channels. We began this journey with our Safe Chat characteristic, which has been vastly common with our prospects. Nevertheless, we recognise that some prospects favor to speak to an individual. Subsequently, it’s essential for us to allow this interplay for gratis to the client via a channel that requires correct buyer authentication.

“As a part of our ongoing efforts to enhance two-way communication with prospects, we additionally intention to ship a greater expertise in outbound communication in future to supply our prospects with much more safety towards dangers equivalent to phishing and vishing. We’ve made vital progress through the years in enabling prospects to carry out a variety of duties on our platform, equivalent to approving on-line buying funds, viewing exercise notifications, and cancelling a card and ordering a brand new one utilizing our App,” provides Celliers.

In its interim outcomes earlier this 12 months, FNB revealed that it continued to see report digital logins and interactions on its platform. Tens of millions of its prospects are utilizing its platform to not solely entry monetary companies but additionally a rising providing of way of life companies, equivalent to managing their telco wants, shopping for pre-paid companies equivalent to information and airtime, and getting reasonably priced good gadgets.