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SOME days are good, others not a lot however after spending hours in search of ‘customer support’ and developing with nuts, it’s time to name out a few multi-nationals who get zero on the customer support scale.
Because it occurs, and I hope it’s coincidental, that each corporations are Dutch, though it might be argued that one is French managed.
a. I seek advice from KLM the nationwide provider of The Netherlands, though owned today by Air France.
I’ve two tales to inform about KLM, though the one widespread denominator is me, which cements in my thoughts at the least, the corporate’s full indifference in the direction of clients, after it receives the cash for an air ticket.
The primary story considerations the corporate’s refusal to grant a refund on R60 000 plus air tickets bought by Battle Centre, on flights which I needed to abort on account of my spouse’s sick well being. Regardless that we produced supporting documentation from her specialist, KLM refused a refund, however did subject a voucher, legitimate for a yr, which is because of expire subsequent month.
The voucher isn’t a lot assist as her situation is incurable. Regardless of quite a few nose to nose conferences with the Flight Centre rep, no contact has been forthcoming with KLM.
The second story includes misplaced baggage on a KLM flight undertaken by members of the family from Cape City Worldwide and Los Angeles lately. The 2 luggage in query didn’t arrive at LAX and I volunteered to test whether or not the luggage had been really loaded at CTIA in any respect.
Attempt discovering contact numbers on the KLM web site. They don’t exist. A name to Airports Firm offered three numbers for the KLM ops supervisor. One was out of service, one simply rang with no reply and the final one supplied a recorded message – ‘go away a message and nicely get again to you’. That was almost a month in the past and no response.
I had copies of the luggage tags and additional scouring of the KLM web site revealed a hyperlink to a misplaced baggage app, operated by an outsourced organisation. Pondering that I used to be getting someplace, I entered the related tag info and all I obtained was an error message – incorrect particulars. I gave up after three or 4 makes an attempt.
This story does nevertheless have a cheerful ending. The luggage did present up after two weeks. The non-arrival was attributable to an industrial dispute involving baggage handlers at Schiphol airport. Absolutely somebody from KLM ought to have suggested clients as I’m positive that we weren’t the one ones…
b. The second magnificence is Philips, the large conglomerate that makes every little thing from automotive headlight globes to hairdryers. My technical enquiry referred to the previous because the set up of their product whereas working completely, brought on an irritating glitch on the automotive’s on board laptop.
As with KLM – is it a Dutch factor? – there is no such thing as a technical backup for these merchandise, actually not in South Africa. It seems that Philips enterprise mannequin makes use of a number of distributers to market their merchandise right here and I used to be despatched from pillar to put up making an attempt to get a solution to a technical query. The quantity I used to be given when calling their supposed head workplace in Midrand was to a lighting firm that handles home luminaries. From the standard of the decision to Midrand, I’m suspicious that the decision really went to a name centre someplace within the East…
So there you may have it, as soon as they’ve your cash, you’re by yourself. Maybe it’s time to name Wendy Knowler…
Eish.
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